Vulnerability Reporting

At Securus, security and trust are at the core of everything we do, not just in our products, but also in how we operate. If you’ve discovered a potential security vulnerability or issue within our products, services, or website, we encourage you to report it responsibly.

We take all reports seriously and appreciate your efforts to help us improve the safety and reliability of our systems.

How to Report:

If you believe you've identified a security issue, please share an email at:
cybersecurity@securuscctv.com
Include the following details in your report:

A clear description of the vulnerability

The affected product, service, or web page

Any screenshots, logs, or proof-of-concept files

Your contact details (please share your proper contact details so that our team can contact you)

Responsible Disclosure:

We request that you:

• Do not publicly disclose the vulnerability until we’ve addressed it
• Avoid exploiting the vulnerability beyond what is necessary to demonstrate it
• Allow us a reasonable time to investigate and resolve the issue.

​What Happens Next:

 Once we receive your report:

• Our security team will acknowledge your submission within two to three business days
• We’ll investigate and work on resolving the issue as quickly as possible
• Once the issue is resolved, we will share you the clarification and updates via mail that you have shared with us earlier

We value your support in keeping our users, systems, and infrastructure secure.

Thank you for helping us stay vigilant.
 

Regards,

Securus Security Team